This Zero Tolerance Anti‑Spam Policy (the “Policy”) forms part of, and is incorporated into, the Terms of Service. Capitalized terms not defined here have the meanings given in the Terms of Service.

A) Scope. This Policy governs all use of email and messaging sent from, relayed through, or referencing Services provided by NodeSpace Technologies, LLC (“NodeSpace”, “we”, “us”). It applies to shared hosting, VPS, dedicated servers, private cloud, and any associated email or relay services.

B) Definition of Spam. “Spam” means any unsolicited or bulk electronic message sent to recipients who have not provided verifiable, affirmative consent (opt‑in). Messages to purchased, rented, borrowed, scraped, or third‑party lists constitute Spam regardless of content.

C) Prohibited Practices. The following practices are prohibited and may result in immediate suspension or termination without refund:

• Sending to purchased/rented/scraped lists or to recipients who have not opted in;
• Use of false, misleading, or forged headers, subject lines, domains, or identities;
• Operating open relays, snowshoe mailing, proxying mail to evade limits, or abusing SMTP services;
• Harvesting addresses or using automated tools to collect contact information without consent;
• Sending messages without a functional, one‑click unsubscribe mechanism;
• Continuing to message recipients after an unsubscribe or opt‑out request;
• Phishing, malware distribution, or any activity that degrades network or IP reputation.

D) Consent, Identification, and Unsubscribe. Senders must obtain and retain verifiable consent; include accurate sender identity and a valid physical mailing address; and provide a clearly visible, functional unsubscribe that is honored within ten (10) days (or sooner where required by law).

E) Technical Requirements. Where email is sent from Services, Customer must implement appropriate authentication (e.g., SPF, DKIM, and, where supported, DMARC) and must monitor bounces/complaints, promptly removing invalid or complaining recipients to minimize abuse and reputation risk.

F) Enforcement and Remediation. We may suspend or terminate Services immediately upon evidence of Spam or abuse, blacklist listing, or material risk to network/IP reputation. Customer may be responsible for reasonable remediation, investigation, and delisting costs. No refunds are due where suspension/termination is for cause.

G) Reporting Abuse. If you believe you have received Spam originating from our network, please submit a report via /support and include complete message headers and content. We investigate all credible reports.

H) Changes to this Policy. We may update this Policy from time to time. Your continued use of the Services after changes become effective constitutes acceptance of the updated Policy.

I) Conflicts. In the event of conflict, the order of precedence is: (1) applicable law and regulation; (2) a signed order/quote; (3) the Terms of Service; (4) this Policy.