This Refunds Policy (the “Policy”) forms part of, and is incorporated by reference into, the Terms of Service. Capitalized terms not defined here have the meanings given in the Terms of Service. This Policy applies to all purchases made from NodeSpace Technologies, LLC (“NodeSpace,” “we,” “us,” or “our”).

A) Scope. This Policy governs the circumstances under which refunds or account credits may be issued. Except as expressly stated herein, all fees are non‑refundable once charged.

B) Money‑Back Guarantee – Shared Web Hosting. For first‑time purchases of eligible cPanel shared web hosting services only, you may cancel within forty‑five (45) calendar days of the original order date for a refund of hosting service fees paid for that service. This guarantee does not apply to: taxes; domain registrations, transfers, or renewals; SSL certificates; software licenses; third‑party services; usage‑based charges (including but not limited to bandwidth or storage overages and additional IP addresses); or any abuse/remediation, migration, or professional services fees. The guarantee is limited to one refund per customer per plan type and does not apply to upgrades, add‑ons, or renewals. Violations of the Acceptable Use Policy void the guarantee.

C) Non‑Refundable Services. The following are not eligible for refunds once provisioned or delivered: virtual private servers (VPS), dedicated servers, colocation, private cloud, one‑time setup fees, custom engineering or professional services (including migrations), software licenses (e.g., cPanel, Plesk, WHMCS), domain registrations/transfers/renewals/premium domain fees, and any incurred usage‑based charges.

D) Promotions and Free Domain Offers. If your shared hosting purchase included a promotional “free domain” or similar benefit, and you cancel under Section B, the then‑current standard domain registration fee (plus applicable taxes/ICANN fees) for the TLD registered may be deducted from any refund, and the domain will remain registered to you through the end of the registration term.

E) Renewals. Service renewals are non‑refundable once the new term begins. To avoid renewal charges, you must cancel the applicable service prior to the renewal due date shown on your invoice or in the client portal. If you believe a renewal was billed in error, you must contact us promptly; any courtesy credits or adjustments are at our sole discretion.

F) Request Procedure. To request a refund, you must open a support ticket at /support during the applicable eligibility window and include your order number, service identifier, and the basis for the request. We may require reasonable verification and/or additional information to evaluate eligibility.

G) Method and Timing. Approved refunds will be issued to the original payment method when reasonably possible; where not possible, an account credit may be provided. Refund processing typically occurs within ten (10) business days after approval; actual timing may vary based on your payment provider. Account credits are non‑transferable and may be applied to future invoices only.

H) Chargebacks and Disputes. Initiating a chargeback or payment dispute constitutes a material breach of the Terms of Service. We may suspend or terminate services immediately and assess administrative and collection fees. Please contact us first so we can investigate and attempt to resolve any billing issue.

I) Compliance and Abuse. We do not issue refunds where service use violates the Acceptable Use Policy, applicable law, or results in abuse, security, or reputation remediation activities.

J) Changes to this Policy. We may update this Policy from time to time. The version posted at the time of your request governs that request. Your continued use of the Services after changes take effect constitutes acceptance of the updated Policy.

K) Conflicts. If this Policy conflicts with the Terms of Service or a signed order/quote, the following order of precedence applies: (1) signed order/quote; (2) Terms of Service; (3) this Policy.