Legal TL;DR
A plain‑English summary of our key policies. This summary is not a substitute for the full agreements — the linked policies govern.
Quick Summary
This TL;DR summarizes important points in plain language. For full details, please read the complete policies linked below. If anything here seems inconsistent, the full policy controls.
Terms of Service
- Month‑to‑month unless otherwise stated; you can cancel via the client portal.
- You’re responsible for lawful use and security of your services and data.
- We may suspend/terminate for AUP violations, non‑payment, fraud, or abuse.
- Service descriptions/live quotes prevail if there’s any mismatch with marketing copy.
Privacy Policy
- We collect necessary account, billing, and support data; sensitive fields in tickets are encrypted.
- Analytics and operational tools may set cookies (see policy for details/opt‑outs).
- We don’t sell personal data; we share only with processors required to run the service.
Acceptable Use Policy (AUP)
- No illegal content, abuse, attacks, spam, or activities that harm network stability.
- Resource limits and fair‑use rules apply depending on plan type.
- Serious or repeated violations may result in immediate suspension.
Service Level Agreement (SLA)
- We target high availability for network, power, and managed hardware.
- Credits may be available if we miss stated targets (see policy for scope/exclusions).
- Open a ticket promptly to start SLA review.
Anti‑Spam Policy
- Zero‑tolerance for unsolicited/bulk messages to non‑consenting recipients.
- Use confirmed opt‑in, include unsubscribe, and honor removals promptly.
- Blacklist/abuse events can trigger suspension and remediation fees.
DMCA / Copyright
- Report alleged infringement with sufficient detail for us to investigate.
- We respond per DMCA and applicable law; content may be disabled/removed.
- Counter‑notice and appeal processes are available where applicable.
Domain Registration
- Domains registered through NodeSpace are owned by you as the Registrant of Record — including promotional/free domains.
- ICANN locks: typically 60‑day transfer lock after new registration/transfer and when changing registrant details.
- Transfers away are allowed subject to ICANN/TLD rules; fees from the gaining registrar/registry are your responsibility.
- Keep WHOIS contact data accurate; inaccurate/unverified data can lead to suspension.
- Renewal, expiration, grace, and redemption timelines/fees vary by TLD.
Refunds
- Refunds are generally not offered; see policy for limited exceptions.
- Billing cycles, outstanding balances, and setup/custom work are non‑refundable.
Support
- Primary channels are helpdesk/tickets; live chat and email are available.
- Response targets vary by severity and plan; managed services include more coverage.