In order to use private nameservers, you must first register them. Note: This guide is only for domains purchased through VoxVM. If you didn't purchase your domain from VoxVM, ask the place you purchased your domain from on how to setup private nameservers.
Note: If you have any issues, please contact Technical Support. Not all hosting plans have access to features outlined in this guide (such as editing the NS and SOA records).
- Login to your VoxVM account and select Domains, My Domains.
- Select the domain that you want to add private nameservers to.
(Click in any empty space - clicking on the domain will open your website)
- Under Manage, click on Private Nameservers.
- Under Register a NameServer, type in the prefix you want (typically it's ns1 or ns2, dns1 or dns2, etc.) and then the IP address of the nameserver. If you're not sure what IP address you should use, please contact Technical Support. Click on Save Changes to apply the nameserver. Repeat for additional nameservers and IPs.
- Now go to where your DNS is hosted for your domain. Add an A record with the name you added pointing to the IP address specified. Repeat for any other nameservers. in cPanel, just add new records from the DNS Zone Editor.
- Finally, you need to fix the DNS Glue. This involves editing the SOA and NS records in your DNS zone. If you have access to WHM, login and go to DNS Zone Manager. Find the domain you want to edit.
- Edit the SOA record and change the Mname value to your first nameserver. Click on Save Record.
- Edit each NS records individually. Click on Save Record to save it.
- Verify your DNS Glue matches what you setup as your private nameservers.
- Update your nameservers at your registrar to your private nameservers.
DNS settings can take 24-48 hours to update globally!