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Can I setup a payment arrangement or receive billing assistance? If you find yourself not able to pay your hosting invoice by the due date, please contact our... Changing your plan Upgrading or downgrading your current plan is seamless without any downtime.  Please submit a... How can I add funds to my account? Adding funds allows you to pay for invoices automatically out of a credit balance. Adding credit... How can I receive a refund or cancel? We provide a 30-day refund policy. This policy is determined on a case by case basis. In order to... How long does it take to verify a crypto payment? Typically, most payments are verified and completed in under 20 minutes, however, this process... How to cancel my service? Canceling your service is easy. Before cancellation, please take the time to verify the following... I ordered a dedicated server, but I received a ticket it's out of stock. What can I do? Occasionally, you might order a dedicated server but receive notification that it is not in... What are the dedicated server stock levels? We try to keep our inventory updated as live as possible. We update it several times per day. You... What is metric-based billing? Certain hosting products may have what is known as metric-based billing. This is a... What payment methods do you accept? VoxVM accepts PayPal, all major Credit/Debit Cards and Bitcoin at the moment. Where is my account information? After an order is placed, an Account Information email is sent to you. Sometimes this email can... Why is my account is still pending? Generally, all our services are activated within minutes after clear payment. However, from time... Why was my PayPal payment reversed? We frequently audit orders to prevent costly abuse and fraudulent transactions. If your PayPal...
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